The Impact Of Technological And Regulatory Challenges On The Performance Of The Jordanian Islamic Banks From The Prespective Of Employees

Abstract

The current study sought to investigate the impact of technological and organizational challenges on the performance of Jordanian Islamic banks from the perspective of employees. To achieve its objectives, descriptive analytical approach was adopted. The study population included employees of Jordanian Islamic banks: Jordan Islamic Bank, Safwa Islamic Bank, and Arab Islamic International Bank. A random sample was selected to represent the population. An electronic version of the questionnaire was designed and distributed in coordination with the banks' human resources departments. (176) questionnaires were retrieved. The instrument's paragraphs were developed after reviewing the theoretical literature and previous studies related to the study variables. The final form of the questionnaire consisted of (31) paragraphs distributed across two main areas. The first area included paragraphs related to organizational and technological challenges, measured by (21) paragraphs. The second area included paragraphs related to bank performance, measured by (10) paragraphs. The study adopted a five-point Likert scale to give participants greater flexibility in evaluating their responses and assessments of the tool's items and domains. The results showed that the overall average for the technological and organizational challenges facing Islamic banks was moderate, while the overall average for bank performance was high. Furthermore, negative impacts of technological and organizational challenges on Islamic banks' performance. Accordingly, the study made several recommendations, the most important of which are: Banks must stay abreast of the latest technologies in banking and keep abreast of the latest developments to remain at the forefront and maintain their position among competitors.

Keywords: Technological and regulatory challenges, The performance of Jordanian Islamic banks.